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ATTENTION PLEASE READ! Due to the amount of orders and being a single person I am no longer able to look up and email every person when your cremations arrive. I provide a tracking number for you to keep track of them so you can see when they arrive. IF you choose not to use my kit it is your responsibility to get a tracking number if you choose to. Please read the return policy as well.
By placing your order online or by mailing me your ashes, flowers, plants, grass, leaves, and or art work you agree to give me your consent to allow me to create your family heirloom jewelry. You also agree to the following terms and conditions.
Planning Your Masterpiece
-Glass melting into jewelry and or your Stellabead is custom work and subject to creative decisions made during the design stage. I do always follow the directions given to me in the message box, however if anything should come up I will email you before changes are made.
-All payments are non-refundable once I begin the preservation process.
-I do not start a design until all is paid for.
Refunds / Change of plans
– Sorry, all sales are final and no returns or refunds will be given. Once a cremation kit has been sent I do not give refunds for the kit that is sent or the shipping and time. ($45.00). If you cancel after 24 hours of your order I do not refund due to the cost of martial I order to make your design. However, your happiness matters to me. Any changes or modifications to your original design may require and extra charge due to additional labor, and or material. This may also delay the arrival of your precious keepsake.
Change of Plans
-Sorry after I have ordered your precious metals I can not change the original plans. For example if you order Gold or Silver I can not switch due to the fact I order your precious metals 24 hours after an order is placed. This way it will be ready to go when I receive the cremations. This helps save on the time it takes me to create the products and get your loved ones back to you as soon as possible. If it is a glass color choice that you would like to change, as long as I have not started the cremation process yet, it should be fine. If your not sure just email me and I will be happy to answer any questions you may have. If I have started the process already, an additional fee may be required to change the color.
These policies are were created to help me continue to do what I love. I am a small business and hope you understand. I can not re-use a custom item made for another. Therefore I can not be left with unusable material.
-Remember its up to you to be as specific as possible when designing your masterpiece.
I do not share your information with anyone! Your privacy is important to me and my business.