FAQ

If your questions are not answered here, please contact us at Ann Nicole. I am happy to help!

Please note that I am no longer able to notify each person when the cremations arrive. I will provide a tracking number for you to be able to check on them. Thank you!

Online orders ONLY! You would surprised how many things I try to remember in a day and forget. Placing your order online is best for both of us! It’s how I keep my orders organized and on track. If I did not do it this way your order would get lost.

Yes!-Take the flower petals off the flower. I need petals or leaves only, no stems.
-Layer them between dry paper towels, or paper.
-DO NOT PLACE IN ANY PLASTIC! . I can not use flowers that have mold or mildew on them.
-Put in a paper or cardboard mailing envelope or small box.

Each piece is handmade by me and only me, taking between 5-8 weeks. The Holiday season can be more to complete. If you are having a ring resized it may take a little longer.
If you need your keepsake by a specific date, please contact me so I can make arrangements.
Please note during the Holiday Season, my production time may take longer and and I do require a fee to guarantee a specific date for delivery.

YES! I require a $20 deposit to begin the preservation of your flowers. please purchase the preservation package to begin the process. I do not offer refunds for this or give a credit back. I will begin working on your precious keepsake jewelry once you have made your selection and your order has been placed. There is a monthly storage fee of $20 if your order has not been placed within 30 days.

Yes! I can use fresh petals, or petals that are 100 years old. I will need you to give me the original color and instructions in the message box below each product. I have a special compound that I can tint to help bring back the color of your flowers.

This depends on the design you pick out. Most of the time between 2-3 petals. If you have smaller petals flowers please send more.
Most of my listing specifies how many petals you need. Leaves need less unless you are using grass, or a small fern.

I would be happy to work with you up to the first 6 months of purchase. Damage due to improper care such as water or chemical damage may require additional cost. Please contact me if you have any concerns about your jewelry.

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-Do not submerge in liquid or use harsh chemicals.
-Try not to get wet. I do seal them but they are flowers
-Perfume can be hard on the skin so definitely do not spray your flower jewelry.
-Polish by rubbing with a soft cloth, and use a polishing cloth for the silver
You should receive a care instructions sheet with your purchase.

Glass Cremation FAQ

No worries, I know this is a difficult time for you. I will send you a kit with prepaid postage to mail back. However If you would like to get the process going faster, please let me know you will be sending them and follow the instructions listed.  I only need 1/2 teaspoon of ashes. Please place them in a ziplock back and place that bag in another so that the ashes are double bagged.  Please label that bag with you name that is on the order and order number. You can mail them to :

Amber Rutledge

412 Fulton Street Heyworth, IL 61745

I only need 1/2 of a teaspoon. Any left over I will mail back.

I send a large enough jar in the kit for 4 necklaces. Just let me know at checkout and this will save you money because we can fit it all in one kit instead of four.