FAQ

FAQ

Please note that I am no longer offering local drop off as an option and I am no longer am able to notify each person when the cremations arrive do to the volume arriving daily. I will provide a tracking number for you to be able to check on them. If you are mailing your ashes, flowers or hair in on your own, please keep track of your tracking number as well. Thank you!

 

Where do I drop my flowers off or what address do I mail them to?

Unfortunately, I no longer do drop offs. Im online/mail only. However you can mail them to the address below further information on how to package them is down below.

Can I just tell you what I want by phone or email it? Do I have to place my order online?

Online orders ONLY! Your order number is how I keep everyones orders attached to their flowers or ashes.

Can I send fresh flowers and how?

Yes!-Take the flower petals off the flower. I need petals or leaves only, no stems.

-Layer them between dry paper towels, or paper. If you are not ready to send them yet place the paper towel or paper between the pages of a heavy book and they will be fine for years there. Just don’t forget what book you place them in.

-DO NOT PLACE IN ANY PLASTIC! . I can not use flowers that have mold or mildew on them.

-Put in a paper or cardboard mailing envelope or small box.

Can you store my flowers until I am ready?

No.

How long will it take before I receive my order?

Each piece is handmade by me and only me, taking between 5-8 weeks. The Holiday season can take more time to complete. If you are having a ring resized it may take a little longer.

If you need your keepsake by a specific date, please contact me so I can make arrangements.

So many choices! I don’t know what I want to order yet, Can I still mail my petals?

Unfortunately no, you must place your order before sending me the ashes or flowers. Your order number is really important. It is how I keep them from mixing with others and how I file them with what you want created.

I have dried flowers I found in the family bible. Can you still use them?

Yes! I can use fresh petals, or petals that are 100 years old. I will need you to give me the original color and instructions in the message box at checkout. I have a special compound that I can tint to help bring back the color of your flowers.

How many flower petals or leaves does it take?

This depends on the design you pick out. Most of the time between 2-3 petals. If you have smaller petals flowers please send more.

Most of my listing specifies how many petals you need. Leaves need less unless you are using grass, or a small fern.

What Happens If I damage my keepsake?

I would be happy to work with you up to the first 6 months of purchase. Damage due to improper care such as water or chemical damage may require additional cost. Please contact me if you have any concerns about your jewelry.

 

How do I take care of my keepsakes once I receive it?

-Do not submerge in liquid or use harsh chemicals.

-Try not to get wet. I do seal them but they are flowers

-Perfume can be hard on the skin so definitely do not spray your flower jewelry.

-Polish by rubbing with a soft cloth, and use a polishing cloth for the silver

You should receive a care instructions sheet with your purchase.

Cremation Information

So many choices! I don’t know what I want to order yet, Can I still mail my ashes in?

Unfortunately no, you must place your order before sending me the ashes. Your order number is really important. It is how I keep them from mixing with others and how I file them with what you want created.

Can I just tell you what I want by phone or email it? Do I have to place my order online?

Online orders ONLY! Your order number is how I keep everyones orders attached to their ashes.

Where do I drop my Ashes off or what address do I mail them to?

Unfortunately, I no longer do drop offs. Im online/mail only. However you can mail them to the address below further information on how to package them is down below.

How long will it take before I receive my order?

Each piece is handmade by me and only me, taking between 5-8 weeks FROM the time I RECEIVE the ashes not the time the order is placed, as I can not start creating it until I have them. The Holiday season can take more time to complete. If you are having a ring resized it may take a little longer.

If you need your keepsake by a specific date, please contact me so I can make arrangements.

Can I wear my keepsake everyday?

If you are ordering a glass or fusion pendant and or fusion ring, I would say yes!  As for glass rings, please remember this is glass and our hands take a lot of abuse that we aren’t always aware of.I would not wear glass everyday if the ring you order doesn’t have prongs! More on this below.

What Happens If I damage my keepsake?

I would be happy to work with you up to the first 6 months of purchase. Damage due to improper care such as water, smashed by force, or chemical damage etc. may require additional cost. Please contact me if you have any concerns about your jewelry.

Why does my stone have air bubbles in it?

This is very normal. All ashes are different and when melted in glass some give off more carbon than others.  This does not hurt your stone, but adds character.  It is air from your loved ones <3  If you are unhappy with the bubble I would be happy to “try” and re melt it for a fee and see if I can squeeze it out, but I can not guaranteed it will go away in fact you may get another one to pop up.

How do I mail my Ashes to you? PLEASE READ!!

No worries, I know this is a difficult time for you. I will send you a kit. Kits go out once a week (most of the time they go out on Friday). It will come with prepaid postage to mail back to me. Keep track of your tracking number so you can watch it safely arrive as I can not email everyone when I receive each every persons.  However If you would like to get the process going faster, please let me know you will be sending them and follow the instructions listed.  I only need 1/2 teaspoon of ashes. Please place them in a ziplock back and place that bag in another so that the ashes are double bagged.  Please label BOTH bags with your name that is on the order form and order number NOT PAYPAL invoice. This is very important and will effect the time frame your keepsake is finished if labeled wrong. You can also include a copy of your invoice.  Please note I do not email or notify you when your ashes arrive. If you use my kit you will have a tracking number that will tell you.  Please keep track of your tracking number before you mail the ashes so you can track it all the way here.

You can mail them to :

Amber Rutledge

412 Fulton Street

Heyworth, IL 61745

Shipping Repairs

If for some reason you would like a change to your ring, or your ring has been damaged. Please follow these steps.

Place the band/ jewelry item into a jewelry box so that is protected while being shipped. (I have received earring that were so smashed from boxes being pilled on top of them in mail trucks that they could not be saved) 

Next label the box with your name.  

Make a note with your full name and address of where you want it shipped to.  On this note include what work needs to be done. What color of glass or Fusion needs to be used and if you had originally had the hologram and still would like it.  The more details on this note the better. It is hard for me to remember every conversation I have with everyone and I want to make sure it is perfect! 😉 

Refund, if I haven’t sent in my ashes yet?

Unfortunately I do not offer refunds after 24 hours due to the fact I order the supplies to start making it and extend the wait time to others to accommodate your order. So please make sure you have your ashes in your hands and are able to send them in prior to ordering.

How much of the cremains do you need?

I only need 1/2 of a teaspoon. Any left over I will mail back. Please refer to the above question on how to do this.

What if I want to order more than one necklace?

I send a large enough jar in the kit for 5 or more necklaces. Just let me know at checkout and this will save you money because we can fit it all in one kit instead of 5.

 

The glass color doesn’t look exactly the same as the photos online

Please note that if you are looking at glass blends that have multiple colors in them, they will turn out different every time. I can not control how it melts.  Some items have no back plat allowing light to pass through others have backs on them making the color a little darker, please take this into consideration too.  I offer samples of all my glass blends including if you want to custom blend your own.  Because I offer these samples I do not offer refunds or remake stones due to color. 

 

I want to make a change to my order

Special request for colors need to be on the order form or sent back with the ashes on a note. I can not make changes to an order through email, as I can not save every email or remember everyones changes by memory. If this is not followed I can not guarantee or re make the item.

Special request to change item design needs to happen within 24 hours of the purchase as I order the supplies to begin ASAP so I can get your keepsake back as quick as possible.

How do you rate the durability of the different styles of ringsTo start, I have two methods I can do with most rings  1. Glass and 2. Fusion

Glass:

the strongest and most durable settings I offer, is the tube settings for glass.  Tube settings allow the glass to be protected from all angels. The glass sits down in the setting allowing it protection from bumps and bangs. The tube then securely holds the stone in place.The next best thing to tube settings, is prong setting and the more prongs the better. Please remember if you order a ring in glass that it will be more fragile than an opal.  Just because our loved ones remains are in it does not make it indestructible or strong like a diamond. Please keep that in mind if you plan on wearing a ring everyday! If this is something you want to wear everyday, I would do a glass pendant or a fusion ring.

Fusion:

Fusion is also a great choice. Once the fusion process has been set,  It will not go anywhere it fuses to the setting, however take care not to swim or get near chemicals. The Annie ring is a great example of a beautiful classic ring that frames the cremation stone wonderfully and I highly recommend bands without prongs such as this one to use the Fusion method for extra security. Please email me if you have any questions on a specific ring.

If you have purchase a ring and are unhappy with the style and would like to change it, there will be a $50 style change fee. If the ring you are changing it to is more expensive, you will also be charged the difference in price.  For example if you purchased a silver ring and want to change it to gold, you will get charged the price difference between the two plus the $50.00.  If you are exchanging your ring for one of equal value, you will only get charged the style change fee of $50.00. If you are unhappy with the color of your ring, unfortunately there is no returns as I offer samples that you can purchase before hand of all the glass colors including custom blends for this reason.

 

So many choices! I don’t know what I want to order yet, Can I still mail my fur/hair in?

Unfortunately no, you must place your order before sending me the hair. Your order number is really important. It is how I keep them from mixing with others and how I file them with what you want created.

Can I just tell you what I want by phone or email it? Do I have to place my order online?

Online orders ONLY! Your order number is how I keep everyones orders attached to who they belong to.

Where do I drop my fur/hair off or what address do I mail them to?

Unfortunately, I no longer do drop offs. Im online/mail only. However you can mail them to the address below further information on how to package them is down below.

How long will it take before I receive my order?

Each piece is handmade by me and only me, taking between 5-8 weeks FROM the time I RECEIVE the fur/hair not the time the order is placed, as I can not start creating it until I have them. The Holiday season can take more time to complete. If you are having a ring resized it may take a little longer.

If you need your keepsake by a specific date, please contact me so I can make arrangements.

Can I wear my keepsake everyday?

I would say yes depending on your job. More on this below.

What Happens If I damage my keepsake?

I would be happy to work with you up to the first 6 months of purchase. Damage due to improper care such as water, smashed by force, or chemical damage etc. may require additional cost. Please contact me if you have any concerns about your jewelry.

How do I mail my loved ones fur or hair to you? PLEASE READ!!

Please place it in a ziplock back and place that bag in another so that the fur/hair are double bagged.  Please label BOTH bags with your name that is on the order form and order number NOT PAYPAL invoice. This is very important and will effect the time frame your keepsake is finished if labeled wrong. You can also include a copy of your invoice.  Please note I do not email or notify you when your fur /hair arrive. If you use my kit you will have a tracking number that will tell you.  Please keep track of your tracking number before you mail the ashes so you can track it all the way here.

You can mail them to :

Amber Rutledge

412 Fulton Street

Heyworth, IL 61745

I want to make a change to my order

Special request for colors need to be on the order form or sent back with the ashes on a note. I can not make changes to an order through email, as I can not save every email or remember everyones changes by memory. If this is not followed I can not guarantee or re make the item.

Special request to change item design needs to happen within 24 hours of the purchase as I order the supplies to begin ASAP so I can get your keepsake back as quick as possible.

How do I pick which ones are for hair?

Fusion is the only way to not burn or melt the hair. I can do fusion in almost any design. There is only a few that I can not (the prong rings)

Fusion: Once the fusion process has been set,  It will not go anywhere it fuses to the setting, however take care not to swim or get near chemicals. The Annie ring is a great example of a beautiful classic ring that frames the cremation stone wonderfully and I highly recommend bands without prongs such as this one to use the Fusion method for extra security. Please email me if you have any questions on a specific ring.

If you have purchase a ring and are unhappy with the style or color and would like to change it, there will be a $50 style change fee. If the ring you are changing it to is more expensive, you will also be charged the difference in price.  For example if you purchased a silver ring and want to change it to gold, you will get charged the price difference between the two plus the $50.00.  If you are exchanging your ring for one of equal value, you will only get charged the style change fee of $50.00.

 

I forgot to but my discount code in can you change it for me?

Unfortunately, I can not go back and fix the price. All codes must be entered in at the time of purchase!

I see you are offering a free pendant but I forgot to write “free pendant” in the notes at checkout can you add that for me?

Unfortunately, no. I can not add it to your order form once it has been submitted. I have to have it on the order form as permission to design another piece. Your other option is to write it on piece of paper in your hand writing and have it signed when you mail in the ashes NOT at a separate time.